Cost-Effective, Industry-Leading Solutions for BPOs and Service Bureaus

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Business Opportunities for BPO’s and Shared Service Centers

Interested in reducing processing costs and offering new services to new or existing customers? The different solutions we are offering for distributed and centralized scanning enables BPOs to take cost out of business processes and develop new opportunities for services where it was previously cost-prohibitive.

Our BPO clients have been able to accelerate the following business process:


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Invoice Processing

Process invoices, purchasing agreements, and other accounting paperwork quickly and cost-effectively for small businesses. We help you take the cost out of your accounting services, and you can help your clients take the cost out of managing paperwork.

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Tax Forms

Managing taxes for small businesses generates mountains of paperwork. Mistakes on forms are easy to make, and errors can be costly. Take the pain out of tax processing, and help your clients easily manage their tax forms, VAT claims, refunds, and other tax documents.

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Customer
Compliant Forms

What is the cost of not responding quickly to a customer complaint or misplacing a complaint form? Your clients may be losing customers due to poor processing of customer complaints. Help them improve service and retain loyal customers.



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Application Forms

New applications mean new business for your customers. We enable you to process application forms for retail, banking, insurance or other clients, and you enable your clients reduce new account opening times from days to hours.

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Loyalty Programs

Did you ever wonder why you never received that new loyalty card in the mail? Probably because of lost or misread paperwork. We enable you to easily and cheaply manage consumer applications for new loyalty programs for hospitality, retail, travel, automotive, and other loyalty programs.

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Others

If the business process you are looking for Is not mentioned here, please do not hesitate to contact us. With our unique knowledge of the digitization market we will work together on the perfect solution for your and specific needs.


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According to Global Industry Analysts, Inc., the global market for Business Process Outsourcing (BPO) is expected to reach US$220 billion by the year 2020, “driven by the mounting pressure among companies to rationalize costs, improve operational performance, and increase customer satisfaction.”

Intelligent Capture is Key to Improving Data Quality, 2016

5 Reasons Data Quality is Key to Profitability

  1. 1. The document processing needs of your customers are getting more complex.
  2. 2. Increased automation is key to reducing costs.
  3. 3. Increased automation is key to enhancing customer value.
  4. 4. Consolidating your efforts on a single platform is the most effective way of leveraging your internal skills.
  5. 5. The CONTEXT of data capture is critical to data quality.
BPO survey highlights 5 reasons data quality is key to profitability: John Mancini on February 2nd, 2017

Advantages of the BPO Industry:
Availability of Experienced Professionals

Recruiting new employees and training them involves a lot of hassle and is a huge cost to the company. When the tasks are outsourced to an already established company with all the resources, the troubles of hiring and training is conveniently avoided.

Source: www.flatworldsolutions.com

Advantages of the BPO Industry:
Ability to Focus on Core Business

Top management of the company can focus their attention on core operational areas. This also leads to better employee productivity and helps them make better and more informed business decisions.

Advantages of the BPO Industry:
Excellent Source of Customer Feedback

Most BPO employees are in direct contact with the customers, as a result of which they are able to receive a first-hand feedback about products and services.

Source: www.flatworldsolutions.com

Advantages of the BPO Industry:
Excellent Employment Opportunity

The BPO industry is one of the highest job providers in most countries. The BPO industry has provided employment to a lot of talented youngsters.

Source: www.flatworldsolutions.com

Advantages of the BPO Industry:
Access to the Latest Updated Technologies

Buying a licensed version of the latest software and other technologies is very expensive. It is difficult for small to medium-sized businesses to stay updated with the latest developments. Outsourcing to companies that already have access to the technology and have the relevant expertise therefore proves to be more advantageous for global organizations.

Source: www.flatworldsolutions.com

Advantages of the BPO Industry:
Cost Reduction

Outsourcing helps organizations cut costs and save money, and is one of the most important reasons for people opting to outsource their business process.

Source: www.flatworldsolutions.com

Leading manufacturers in the digital transformation market we are working with:

We are helping companies to automate business processes and generate operational efficiencies through digital transformation.

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Spigraph is one of the leading providers of document capture and processing solutions. In addition to its portfolio of document scanners from the world’s leading manufacturers, Spigraph supports its customers in automating business processes and generating operational efficiencies through digital transformation. As a value-added distributor, Spigraph offers a full range of services, from consulting and implementation services to scanner maintenance and support. Headquartered in St-Quentin-Fallavier (France), and with sales and service organisations across 15 countries in Europe and Africa, Spigraph serves more than 6,000 authorised partners and 40,000 customers in over 40 countries. www.spigraph.com